MANAGING UNCERTAINTY

“At some date in the future, the book industry will look back on the middle of the year 2000 as a period in purgatory. From some perspectives, e-books appear to be a golden goose, an innovative medium to attract a new audience of young, hip, computer-savvy readers. But, from other points of view, these digitized ‘products’ seem to be soulless replacements for the ink-on-paper friends of a lifetime.” – Chicago Tribune