When a singer like Norah Jones has a big success – more than 4 million albums served – theories about why abound. “Overlooked in all this conjecture is the essential trait of Jones’ music, the thing that makes it appeal to all those constituencies: It’s quiet. Intimate. Drawn to human scale. Come Away is the first multi-platinum success in years to suggest that a singer doesn’t have to shout, physically or metaphorically, to be heard. Now that is radical.”