Few people think of architecture as a job requiring much in the way of crisis management skills. But a recent symposium in Boston examined the way that architects and engineers have handled some of the most devastating architectural crises in recent decades. From a collapsed hotel balcony in Kansas City, to a Manhattan skyscraper that could have toppled in a high wind, the all-too-human reactions to tragedies of human error changed the way many in the architectural trade view their jobs.