“Resolving the inherent tension between the museum’s traditional role – collecting, conserving and exhibiting top-quality aesthetic objects – and the need to show museum-goers a good time has become the most difficult aspect of contemporary museumship.” Directors “do whatever seems reasonable to make museums less intimidating and more visitor-friendly. Yet for the most part, this attempt to be all things to most people hasn’t succeeded: Permanent collections continue to be starved for attention.”