“The art of complaining is very hard to master. To complain about things in my experience is always lowering. Who wants to draw attention to the fact you have been slighted? Isn’t that in itself a form of failure? Complaining stylishly and with grace and/or flair seems virtually impossible. A good complaint requires both a lightness of tone and high-handedness, humour, collusion from the other party and a quiet tenacity. This is a lot to muster when you’ve just been disappointed.”