Given the abysmal experience that awaits customers within the walls of chain booksellers, Charlotte Higgins wonders, how is it that “capitalism has not winnowed out such obviously unsatisfactory stores as Waterstone’s and Borders”?
Given the abysmal experience that awaits customers within the walls of chain booksellers, Charlotte Higgins wonders, how is it that “capitalism has not winnowed out such obviously unsatisfactory stores as Waterstone’s and Borders”?