“Newly published research suggests that [apologies] perform the important function of building trust. In our minds, anyone who takes note of our misfortune, and expresses dismay over it, is impressively empathetic and thus worthy of our confidence.”
“Newly published research suggests that [apologies] perform the important function of building trust. In our minds, anyone who takes note of our misfortune, and expresses dismay over it, is impressively empathetic and thus worthy of our confidence.”