“Researchers began to realize that there were subtler factors influencing people’s experience of waiting in line, including ideas of fairness, mismanaged expectations, and the strange and inaccurate way that most people perceive both time and pain.”
“Researchers began to realize that there were subtler factors influencing people’s experience of waiting in line, including ideas of fairness, mismanaged expectations, and the strange and inaccurate way that most people perceive both time and pain.”