“More likely than not, most people – women in particular – do it to make sure their message reads as friendly and not too … insert-negative-quality-here: corrective, cold, aggressive. Perhaps the irony is that the punctuation itself is too much. And if conversations taking place recently on social media are any indication, there may be a revolt brewing that could pry those exclamation points from our prose, particularly in work-related communications, in favor of more nuanced language on the internet.”