“Wallace has been methodically rolling out its findings in the intervening months, publishing case studies on Ballet Austin’s efforts to expand audiences for unfamiliar works, Seattle Symphony’s efforts in engaging new residents, and the Denver Center Theatre Company’s success in attracting younger attendees. A read of each these case studies underscores the complexity of the engagement challenge. … If it’s more cutting-edge tactical approaches you seek, … turn to the other end of the spectrum, where the Knight Foundation resides.”