Engagement Beyond Mere “Customer Service” The basics of “customer service” include patience, attentiveness, knowledge, responsiveness, and consistency. So, here’s a simply beautiful example of one company’s practice that far exceeds those basics– courtesy of a friend who discovered this … read more
AJBlog: Audience Wanted Published 2018-06-30
The Museum and the Narrative: Too Political? Tomorrow is Canada Day, and the Art Gallery of Ontario is marking it with the opening of new galleries of art made in Canada that will, for the first time, give primacy to indigenous art–at least … read more
AJBlog: Real Clear Arts Published 2018-06-30
Tinsel I’m always here for a disposable rush from a bit of shiny trash. But if there’s a message to the first part of Taylor Mac’s sock-knocking extravaganza A 24-Decade History of Popular Music – … read more
AJBlog: Performance Monkey Published 2018-06-29