At DC’s Libraries, Homeless Patrons Served By Outreach Officers Who Were Once Unhoused Themselves

“In 2014, the D.C. Public Library system hired Jean Badalamenti as assistant manager of health and human services to help the city’s 25 libraries better serve as a resource for the city’s roughly 6,500 homeless residents. Early last year, she pulled three ‘peer specialists’,” all with personal experience of homelessness, to help guide unhoused library patrons to services. – The Washington Post