“Now that we’re put in touch directly with our audience and that distributors can be completely removed from the equation, we have exactly the same problem selling the music as the distributors had. Just because the songs are available to buy, doesn’t mean we can sell them – in the same way that (and excuse the often-used analogy) installing a landline doesn’t mean that the phone is going to ring. And we can’t blame the distributors any more. The only people that are left to blame are ourselves. And that hurts.”