“What he does [professionally], he does well. As a writer of enticing, accessible prose, Franzen is a craftsman. … But as a public figure, Franzen is a frustrating mess. He comes off as small, unsympathetic, out of touch, and tone deaf. … Franzen never apologizes for who he is, or his success, but just like Romney, the more he opens his mouth, the more you want him to shut it.”